FAQ's
Payment
What are your modes of payment?
You can pay through the following methods: Credit Cards: Visa, MasterCard, JCB American Express
Order
How do I track my order?
Tracking data from our couriers will be sent via email. Additionally, you can contact the
customer support team for assistance with tracking your order or checking its status.
Do you have physical stores?
No, we do not have physical locations. Builders Home is purely an online store.
Can I return or exchange items?
Yes, you can return or exchange items. Please check our return and exchange policy here.
Do you have free shipping?
We understand how important shipping costs are when shopping online. That’s why we offer free shipping if you’ve spent a certain minimum amount! This is to make your experience more convenient and affordable. Below, you'll find a quick guide that explains the requirements for qualifying for free shipping based on order value, delivery location, and product size. Please refer to the list below to see what applies to your order:
Metro Manila:
Large items: ₱28,340.00
Medium items: ₱20,340.00
Small items: ₱10,300.00
Bulacan:
Large items: ₱34,400.00
Medium items: ₱23,170.00
Small items: ₱11,650.00
Cavite:
Large items: ₱30,000.00
Medium items: ₱17,070.00
Small items: ₱7,900.00
Laguna:
Large items: ₱26,460.00
Medium items: ₱19,010.00
Small items: ₱9,780.00
Rizal:
Large items: ₱31,340.00
Medium items: ₱22,870.00
Small items: ₱12,300.00
Note: Eligibility may vary during promotional periods or for specific product categories. In addition, the minimum spend will depend on the biggest item in your cart for mixed size purchases. Always check the final shipping cost at checkout for the most accurate information.
Last update: July 24, 2025
Metro Manila:
Large items: ₱28,340.00
Medium items: ₱20,340.00
Small items: ₱10,300.00
Bulacan:
Large items: ₱34,400.00
Medium items: ₱23,170.00
Small items: ₱11,650.00
Cavite:
Large items: ₱30,000.00
Medium items: ₱17,070.00
Small items: ₱7,900.00
Laguna:
Large items: ₱26,460.00
Medium items: ₱19,010.00
Small items: ₱9,780.00
Rizal:
Large items: ₱31,340.00
Medium items: ₱22,870.00
Small items: ₱12,300.00
Note: Eligibility may vary during promotional periods or for specific product categories. In addition, the minimum spend will depend on the biggest item in your cart for mixed size purchases. Always check the final shipping cost at checkout for the most accurate information.
Last update: July 24, 2025
Account
Do I need to create an account?
No, you do not need an account to purchase items from our store, but you will not be able to earn points from our loyalty program.
How do I register for a Builders Home account?
Using email and password
1.) Click on the My Account link found at the top right of the website
2.) Enter your email and password on the fields provided
3.) Tick the checkbox options
4.) Click the Create Account button.
1.) Click on the My Account link found at the top right of the website
2.) Enter your email and password on the fields provided
3.) Tick the checkbox options
4.) Click the Create Account button.
What are the points for?
Points can be redeemed as discount vouchers, for free delivery, or can be used to purchase items.
